We are here to help.
For account, TikTok connection, room, playback, or privacy questions, email us and include your device model, app version, and a short description of what happened. Please remove passwords, authorization codes, cookies, and access tokens from screenshots or logs.
Email: duolehuyusz@163.com
Before contacting us
- Confirm that TikTok is installed and you are signed in to the intended account.
- Check that your device has a stable internet connection.
- For a room issue, include the six-digit room code without sharing private account data.